You are a Dynamics 365 for Field Service consultant.
One of your Dynamics 365 customers wants to decrease the number of repair appointments by sending fewer technicians onsite.
You need to provide a recommendation of which solution your customer should use to achieve their request.
What should you recommend?

1. A. Azure IoT Hub
2. B. Connected Field Service
3. C. Dynamics 365 for Field Service
4. D. Crew Scheduling

Correct Answer: B

DRAG DROP
You are a dispatcher for a cable installation company that provides installation services in multiple territories. The company is using Dynamics 365 for Field Service to manage their work orders. Every time a work order is created, the dispatch team is manually assigning the work order to a territory in order to book the correct resources.
You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that the dispatcher can search for the correct resources.
Which four steps, in sequence, must be configured to ensure that when work orders are created they will automatically be mapped to the correct territory? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

You are implementing Dynamics 365 for Field Service.
Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further specifies it could be start of day from the company’s site or during the middle of the day from an existing work order.
You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant.
What should you suggest?

1. A. Update the Resources Synchronization Timeout (in sec) setting within the Schedule Board Settings.
2. B. Update the Load Default Filters on the Schedule Assistant.
3. C. Update the Starting Location to Organization Unit within Schedule Board Settings.
4. D. Update the filter on the Scheduler core tool tips view.

Correct Answer: D

DRAG DROP
You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.
Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair.
Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task. Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:

Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.
One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine reasons why the two resources are not assigned work orders through RSO.
Which three options should you choose? Each correct answer presents a complete solution.

1. A. Work Hours is not properly configured for days being optimized.
2. B. Optimize Schedule field is not set to Yes.
3. C. The Work Location field is not set to Onsite.
4. D. Scheduling Method is not set to Optimize.
5. E. Start Location and End Location fields are not the same.

Correct Answer: BDE
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration