- (Exam Topic 4)
You have been asked to add the German language to the Customer Satisfaction Survey. The survey is currently only available in the default English language.
You need to configure Dynamics 365 Customer Voice to display the German language option.
Which four steps should you take, in sequence, to complete your task? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in correct order.

Solution:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-voice/create-multilingual-survey

Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

- (Exam Topic 2)
You have created a customer journey that does the following:
Sends an email regarding a country/region-specific promotional offer. Creates a phone call activity and sends a text message to the contact. Which set of actions should you take to activate your customer journey?

1. A. Check the country/region, check the localization check bo
2. B. Validate, and then Publish.
3. C. Check the localization check bo
4. D. Validate, check for errors, and then Publish.
5. E. Verify the segment and email language, check for errors, and then Go Live.
6. F. Verify the segment, check the country/regio
7. G. Validate, and then Go Live.

Correct Answer: C
Reference:
https://docs.microsoft.com/en-us/dynamics365/marketing/customer-journeys-create-automated-campaigns

- (Exam Topic 1)
Using the information in the Case Study, indicate which of the Leads below have enough points to be flagged as Sales Ready.
To answer, drag the Assessment to the appropriate Lead. Each Assessment may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Solution:
Graphical user interface, text, application, email Description automatically generated

Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

- (Exam Topic 4)
You are a marketing professional for AdventureWorks Cycles. You want to create a new subscription form with a new subscription list.
You have created the new subscription list, but must be able to see the subscription list selection in the designer toolbox.
When creating the new form, which form type must you select to meet the condition?

1. A. Landing Page
2. B. Event Form
3. C. Forward to a Friend
4. D. Subscription Center

Correct Answer: D
Reference:
https://docs.microsoft.com/en-us/dynamics365/marketing/set-up-subscription-center

- (Exam Topic 4)
Your marketing department will be creating multiple email messages to be used in several customer journeys. To prepare for this, you need to create content settings to determine the dynamic values to be used.
What is the maximum number of Content Settings that can be set as default for multiple customer journeys?

1. A. 1
2. B. 2
3. C. 3
4. D. 4

Correct Answer: A

References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/dynamic-email-content#conten