Which Search mechanism should be used to find Case Comments from within the Lightning Service Console?

1. A. Comment Search Component
2. B. Comments List View
3. C. Global Search
4. D. Search Utility Component

Correct Answer: C

Milestones can be added to which two Object types? Choose 2 answers

1. A. Account
2. B. Work Order
3. C. Last
4. D. service

Correct Answer: BC

Universal Containers email policy requires that all email traffic remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones.
Which solution should a consultant recommend?

1. A. Web-to-Case
2. B. Email-to-Case
3. C. Salesforce for Outlook
4. D. On-Demand Email-to-Case

Correct Answer: B

Universal Containers (UC) wants to schedule for repair service when an agent is unable to solve the customer's problem via the call center.
What functionality should a consultant recommend to satisfy the UC's need?

1. A. omni Channel
2. B. Contact Request
3. C. Field Service
4. D. Mobile Connect

Correct Answer: C

Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice-only support Support agents are certified on one or more specific product lines.
CK would like to provide support through chat, social, email, video, and web and are striving for a consistent customer experience. Agents will be trained in one or two of the new support methods, in addition to voice support.
What is the recommended solution to meet the requirements?

1. A. Knowledge One with Article Recommendations
2. B. Experience Cloud with self-support
3. C. Omni-Channel with Skills-Based Routing.
4. D. Live Agent and Live Message

Correct Answer: C