UC has created permission sets granting access to object and fields in one of its sandboxes. How should a consultant deploy this permission set to prod?

1. A. Change set
2. B. Manuallyre create the Permission sets
3. C. Create an Unmanaged package
4. D. Publish a Managed package

Correct Answer: A

The VP of Service at Universal Containers wants to make it easier and faster for support reps to send knowledge articles to the customer.
What should a consultant configure to satisfy this request?

1. A. Create a macro to send an email with the article to the customer.
2. B. Create a workflow email alert to send the article to the customer.
3. C. Create an auto-response rule to send the article to the customer.
4. D. Create a Lightning email template to send the article to the customer.

Correct Answer: D

Service Representatives are complaining that their Lightning Service Console is too crowded making it difficult to find the tabs and features they need. After reviewing the Service Representatives console use, all configured features are required. Which solution should a Consultant suggest to improve the efficiency of console users?

1. A. Enable Keyboard shortcuts
2. B. Define criteria-based record page components
3. C. Configure Macros
4. D. Create multiple Console layouts

Correct Answer: A

Universal Containers wants to reduce the amount of Sim support agents spend creating cases. Case creation must scale up to 5OO0 new cases per day, as well as allowing file attachments under 25 MB by the customer.
Which two features should the consultant suggest? Choose 2 answers

1. A. Standard Email-to-case
2. B. On-Domand Emali-to-Case
3. C. Apex Email Service
4. D. Web-to-Case forms

Correct Answer: AB

When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?

1. A. Account tabs and Cases tab
2. B. Case tabs with Account subtabs
3. C. Account tab with Cases related list
4. D. Account tabs with Case Subtabs

Correct Answer: C