Ursa Major Solar wants to add a chat component to its corporate website, where its service agents can respond directly from Salesforce.
What are two considerations the administrator should understand before adding Chat to the Service Console? Choose 2 answers

1. A. Chat is unavailable in Lightning Experience if also using Omni-Channel.
2. B. Chat can only be added to Standardnavigation Lightning apps.
3. C. Chat must be routed with Omni-Channel in Lightning Experience.
4. D. Chat can only be added to Console navigation Lightning apps.

Correct Answer: BD

An auto-response rule sends en email using Template when the field Case Source Is 'email' and Template when Case Source is blank. A Process Builder updates CaseSource to 'email' when a case is created using Email-to-Case and to web' when a case Is created using Web-to-Case. Otherwise, Case Source Is blank.
What will occur when a case is created from an Incoming email?

1. A. Case Source updates to 'email' and an email is sent out using Template2.
2. B. An email is sent out using Template and then Case Source updates to email'.
3. C. An email la sent out using Template and then Case Source updates to 'email'.
4. D. Case Source updates to email and an email Is sent out using Template1.

Correct Answer: C

On the Planet custom object, Ursa Major Solar's sales director wants only certain action buttons to appear depending on if a given planet is defined as gaseous.
Which Lightning component should the administrator define dynamicaction buttons?

1. A. Record Detail
2. B. Highlights Panel
3. C. Activities
4. D. Related Lists

Correct Answer: B

An administrator at Universal Containers has been asked to configure product schedules. What should the administrator consider before enabling this feature?

1. A. The Product Schedule is unavailable in Process Builder and Flow.
2. B. Line Item Schedule is unavailable In Process Builder and Workflow.
3. C. Customizable product schedule page layouts cannot be modified.
4. D. To remove o product schedule completely, remove It from the standard price book.

Correct Answer: B

AW Computing continues to grow and has concerns about the volume of sensitive data being stored in its org. The administrator suggests utilizing Salesforce Shield.
What should the team consider before Implementing Salesforce Shield?

1. A. Encrypted f elcz art j-ab e to be referenced in flows.
2. B. Einstein Lead Scoring is available on encrypted fields.
3. C. Paused flows can cause data to be saved in an unencrypted state.
4. D. Shield Platform Encryption can be used with custom metadata types.

Correct Answer: C