Cloud Kicks has a very large knowledge base in Salesforce, Service reps are having a hard the finding the mostreviewing articles because there are too many search results.
What should the administrator do to help service reps quickly narrow down the number of articles?

1. A. Implement and configure Data Categories.
2. B. Delete and remove old Knowledge articles.
3. C. Update Knowledge to auto-search the case’s subject.
4. D. Activate and configure Einstein Search.

Correct Answer: A

The administrator at Cloud Kicks is evaluating the capabilities of Schema Builder to create custom objects and custom fields. The administrator likes the user interface of the Schema Builder, as opposed to the new object and field wizards, but also notices some limitations.
What needs to be configured from the object manager instead of Schema Builder?

1. A. Add custom fields to the page layout.
2. B. Make available for Customer Postal.
3. C. Enable field history tracking
4. D. Allow Reportsand Activities

Correct Answer: A

An administrator needs to create a junction object called Account Region to link the standard Account object with a custom objectcalled Region.
Once the junction object is created, what are the next two steps the administrator should take? Choose 2 answers

1. A. Make a master-detail relationship field on the junction object to the Region object.
2. B. Build a master-detail relationshipfield on the Region object to the junction object.
3. C. Create a master-detail relationship field on the Account object to the junction object.
4. D. Configure a master-detail relationship field on the junction object to the Account object.

Correct Answer: AD

At Ursa Major Solar, several different planetary teams handle leads depending on which planet the lead is coming from. While most of the teamsonly need a few fields filled out to work the lead, the Jupiter team requires additional information to be filled out, such as which moon the lead is coming from. The administrator needs to automate which team is allocated the lead record based on the planet and ensure that every team has all of the information they need.
Which two features will satisfy these requirements? Choose 2 answers

1. A. Assignment Rules
2. B. Validation Rules
3. C. Matching Rules
4. D. Workflow Rules

Correct Answer: AC

AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it hasbeen submitted.
How should an administrator ensure cases are properly prioritized?

1. A. Auto-Response Rules
2. B. Escalation Rules
3. C. Assignment Rules
4. D. Workflow Rules

Correct Answer: C