Universal Containers (UC) customers have provided feedback that their support cases are not being
responded to quickly enough. UC wants to send all unassigned Cases thathave been open for more than 2 hours to an urgent Case queue and alert the support manager.
which feature should an administrator configure to meet this requirement?

1. A. Case Scheduled Reports.
2. B. Case Dashboard Refreshes.
3. C. Case Escalation Rules.
4. D. CaseAssignment Rules.

Correct Answer: C

Ursa Major Solar provides a 1-year warranty on all of the panels it installs. Installation details, along with the warranty information, a captured on a custom object called Installation. The installation record is created by the installer from the mobile app. Customers son receive a longer warranty as a way of increasing customer satisfaction when an installation gets delayed or has issues.
How should the administrator configure Salesforce to capture the expiration date of the warranty?

1. A. Use a formula as the default value of the warranty Expiration Date field.
2. B. Create a formula field to display l year from the warranty purchased.
3. C. Add a validation rule to ensure the Expiration Date field is populated.
4. D. Include the warranty Expiration Date field on the mobile page layout.

Correct Answer: B

The VP of sales at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past.
What should an administrator configure tomeet this requirement?

1. A. Assignment Rule
2. B. Validation Rule
3. C. Field-Level Security
4. D. Approval Process

Correct Answer: B

Cloud kicks has the organization-wide sharing default set to private on the shoe object. The
sales manager should be able to view a report containing shoe records for all of the salesreps on their team.
Which 3 items should the administrator configure to provide appropriate access to the report? Choose 3 answers

1. A. Custom report type.
2. B. Folder access
3. C. Report subscription
4. D. Field level security

Correct Answer: BD

The administrator for AW Computing is working with a user who is having trouble togging in to Salesforce. What should the administrator do to identify why the user Is unable to log in?

1. A. Review the login history for the user.
2. B. Check the attempted logins by running the setup audit trail.
3. C. Pull the password history to ensure the password policy was followed.
4. D. Reset the security token for the profile.

Correct Answer: A