Northern Trail Outfitters wantsemails received from customers to generate cases automatically. How should the administrator ensure that the emails are sent to the correct queue?

1. A. Utilize a flow to identify the correct queue and assign the case.
2. B. Use a custom email services to set the owner of the case upon creation.
3. C. Create an Escalation Rules to send cases to the correct queue.
4. D. Configure Email-to-Case so emails are delivered to the correct queue

Correct Answer: D

The Administrator at Cloud Kicks need to automatically route supportcases, regardless of how they are created, to a queue based on case priority.
What tool should the administrator use?

1. A. Email-to-Case
2. B. Assignment Rules
3. C. Auto-Response Rules
4. D. Web-to-case

Correct Answer: B

Northern Trail Outfitters has hired interns to enter Leads Into Salesforce and has requested a way to identify these new records from existing Leads.
What approachshould an administrator take to meet this requirement?

1. A. Create a separate Lead Lightning App.
2. B. Define a record type and assign it to the interns.
3. C. Set up Web-to-Lead for the interns' use.
4. D. Update the active Lead Assignment Rules.

Correct Answer: B

Northern Trail Outfitters has two different sales processes: one for business opportunities with
four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options.
What should an administrator configure to meet these requirements?

1. A. Validation rules that ensure that users are entering accurate sales stage information.
2. B. Different page layouts that control the picklist values for the opportunity types.
3. C. Public groups to limit record typesand sales processes for opportunities.
4. D. Separate record types and Sales processes for the different types of opportunities.

Correct Answer: D

Once an opportunity reaches thenegotiation stage at cloud kicks, The Amount fields becomes required for sales users. Sales managers need to be able to move opportunities inti this stage without knowing the amount.
How should the administrator require this field during the negotiationstage for sales users but allow their managers to make changes?

1. A. Make the field required for all users.
2. B. Create to formula field to fill in the field for managers.
3. C. Assign the administrator profile to the managers.
4. D. Configure a validation rule to meet the criteria.

Correct Answer: D