An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set. Which feature should the administrator enable to meet this requirement?

1. A. KnowledgeManagement.
2. B. Omni-Channel
3. C. Escalation Rules
4. D. Territory Management

Correct Answer: B

The sales team at Ursa Major Solar has asked the administrator to automate an outbound message.
What should the administrator utilize to satisfy the request?

1. A. Process builder
2. B. Task assignment
3. C. Workflow rule
4. D. Flow builder

Correct Answer: D

Dreamhouse Reality just announced its new home concierge offering. This product is unlike anything the company has offered in the past and follows a different business model.
What Should the administrator Configure to meet this requirement?

1. A. Create a quick action.
2. B. Create a new approval process.
3. C. Create a new sales process.
4. D. Create a new Opportunity product.

Correct Answer: C

Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.
Which feature should an administratoruse to fulfill this request?

1. A. Predefined Field Values
2. B. Global Value Picklists
3. C. Dependent Picklists
4. D. Validation Rules

Correct Answer: D

The administrator at Aw Computing wants Account Details, related list and chatter feeds to each appear on separate tabs when reviewing an account.
Which type of page should the administrator create?

1. A. Lightning app page.
2. B. Lightning page Tab.
3. C. Lightning record page.
4. D. Lightning page Component.

Correct Answer: B