Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message.
Which Solution Should be administrator suggest to meet this requirement?

1. A. Prebuilt Quick Texts
2. B. Prebuilt Email Templates.
3. C. Prebuilt Flow Templates.
4. D. Prebuilt Auto-Responses.

Correct Answer: D

Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could beresolved if the users entered more information on the account before starting the flow.
How should the administrator address this issues?

1. A. Remove validation rules so that the users are able to process without complete records.
2. B. Create a permission setto allow users to bypass the error.
3. C. use a fault connector and display a screen with text explaining what went wrong and how to correct it.
4. D. Uncheck the end user Flow Errors box in setup.

Correct Answer: C

Customer service accesses articles with the KnowledgeLightning component on the Service Cloud Console. Billing department users would like similar functionality on the case record without using the console.
How should the administrator configure this request?

1. A. Add the knowledge component to the page layout.
2. B. Add the Knowledge component list to the page layout.
3. C. Add the Knowledge related list to the page layout.
4. D. Add the knowledge related list to the record page

Correct Answer: D

Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead source has been selected.
How should the administrator accomplish this goal?

1. A. Make Lead Source a dependent picklist to the Opportunity stage field.
2. B. Configure a validation rule requiring Lead Source when the stage is set to closed won.
3. C. Change the Opportunity stage field to read only on the page layout.
4. D. Modify the Opportunity stage a dependent picklist to the Lead source field.

Correct Answer: B

An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.
What are two considerations for this configuration? Choose 2 answers

1. A. IP address restrictions are set on the profile or globally for the org.
2. B. Users can change their password to avoid login IP restrictions.
3. C. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.
4. D. Single sign-on will allow users to log in from anywhere.

Correct Answer: AC