Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time with Al-generated email responses, grounded in Knowledge base.
Which AI capability should UC use?
Correct Answer:
B
ForUniversal Containers (UC)to offer personalized service experiences and reduce agent handling time using AI-generated responses grounded in theKnowledge base, the best solution isEinstein Service Replies for Email. This capability leverages AI to automatically generate responses to service-related emails based on historical data and theKnowledge base, ensuring accuracy and relevance while saving time for service agents.
✑ Einstein Email Replies(option A) is more suited for sales use cases.
✑ Einstein Generative Service Replies for Email(option C) could be a future offering, but as of now,Einstein Service Replies for Emailis the correct choice for grounded, knowledge-based responses.
References:
✑ Einstein Service Replies Overview:https://help.salesforce.com/s/articleView?id=sf.einstein_service_replies. htm
Universal Containers (UC) wants to use Flow to bring data from unified Data Cloud objects to prompt templates.
Which type of flow should UC use?
Correct Answer:
A
In this scenario,Universal Containerswants to bring data fromunified Data Cloud objectsinto prompt templates, and the best way to do that is through aData Cloud- triggered flow. This type of flow is specifically designed to trigger actions based on data changes within Salesforce Data Cloud objects.
Data Cloud-triggered flows can listen for changes in the unified data model and
automatically bring relevant data into the system, making it available for prompt templates. This ensures that the data is both real-time and up-to-date when used in generative AI contexts.
For more detailed guidance, refer to Salesforce documentation onData Cloud-triggered flowsandData Cloud integrationswith generative AI solutions.
Universal Containers (UC) has a legacy system that needs to integrate with Salesforce. UC wishes to create a digest of account action plans using the generative API feature.
Which API service should UC use to meet this requirement?
Correct Answer:
A
To create a digest of account action plans using the generative API feature, Universal Containersshould use theREST API. TheREST APIis ideal for integrating Salesforce with external systems and enabling interaction with Salesforce data, including generative capabilities like creating summaries or digests. It supports modern web standards and is suitable for flexible, lightweight interactions between Salesforce and legacy systems.
✑ Metadata APIis used for retrieving and deploying metadata, not for data operations
like generating summaries.
✑ SOAP APIis an older API used for integration but is less flexible compared to REST for this specific use case.
For more details, refer toSalesforce REST API documentationregarding using REST for data integration and generating content.
Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio.
Which use case works for this scenario?
Correct Answer:
B
For improvingsales operations efficiency,Einstein Studiois ideal for creating AI-powered models that can predict outcomes based on data. One of the most valuable use cases is predictingcustomer lifetime value, which helps sales teams focus on high-value accounts and make more informed decisions.Customer lifetime value (CLV)predictions can optimize strategies around customer retention, cross-selling, and long-term engagement.
✑ Option Bis the correct choice as predicting customer lifetime value is a well-
established use case for AI in sales.
✑ Option A(customer sentiment) is typically handled through NLP models, whileOption C(product popularity) is more of a marketing analysis use case.
References:
✑ Salesforce Einstein Studio Use Case Overview:https://help.salesforce.com/s/articleView?id=sf.einstein_studio_overview
Universal Containers implements Custom Copilot Actions to enhance its customer service operations.The development team needs tounderstand the core components of a Custom Copilot Action to ensure proper configuration and functionality.
What should the development team review in the Custom Copilot Action configuration to identify one of the core components of a Custom Copilot Action?
Correct Answer:
B
Universal Containers is enhancing its customer service operations with Custom Copilot Actions. The development team needs to understand thecore componentsof a Custom Copilot Action to ensure proper configuration and functionality. One of these core components is theOutput Types.
✑ Core Components of a Custom Copilot Action:
✑ Focus on Output Types:
Why Output Types are a Core Component:
✑ Integration with Copilot:
✑ Data Consistency:
✑ User Experience:
Why Other Options are Less Suitable:
✑ Option A (Instructions):
✑ Option C (Action Triggers):
References:
✑ Salesforce AI Specialist Documentation -Custom Copilot Actions:
✑ Salesforce Help -Defining Output Types in Custom Actions:
✑ Salesforce Trailhead -Building Custom Copilot Actions: