Universal Containers (UC) is looking to enhance its operational efficiency. UC has recently adopted Salesforce and is considering implementing Einstein Copilot to improve its processes.
What is a key reason for implementing Einstein Copilot?

1. A. Improving data entry and data cleansing
2. B. Allowing AI to perform tasks without user interaction
3. C. Streamlining workflows and automating repetitive tasks

Correct Answer: C
The key reason for implementingEinstein Copilotis its ability tostreamline workflowsandautomate repetitive tasks. By leveraging AI, Einstein Copilot can assist users in handling mundane, repetitive processes, such as automatically generating insights, completing actions, and guiding users through complex processes, all of which significantly improve operational efficiency.
✑ Option A(Improving data entry and cleansing) is not the primary purpose of
Einstein Copilot, as its focus is on guiding and assisting users through workflows.
✑ Option B(Allowing AI to perform tasks without user interaction) does not accurately describe the role of Einstein Copilot, which operates interactively to assist users in real time.
Salesforce AI Specialist References:More details can be found in the Salesforce documentation:https://help.salesforce.com/s/articleView?id=sf.einstein_copilot_overview.ht m

What is the role of the large language model (LLM) in executing an Einstein Copilot Action?

1. A. Find similar requests and provideactions that need to be executed
2. B. Identify the best matching actions and correct order of execution
3. C. Determine a user's access and sort actions by priority to be executed

Correct Answer: B
In Einstein Copilot, the role of the Large Language Model (LLM) is to analyze user inputs and identify the best matching actions that need to be executed. It uses natural language understanding to break down the user??s request and determine the correct sequence of actions that should be performed.
By doing so, the LLM ensures that the tasks and actions executed are contextually relevant and are performed in the proper order. This process provides a seamless, AI-enhanced experience for users by matching their requests to predefined Salesforce actions or flows.
The other options are incorrect because:
A mentions finding similar requests, which is not the primary role of the LLM in this context. C focuses on access and sorting by priority, which is handled more by security models and governance than by the LLM.
References:
Salesforce Einstein Documentation on Einstein Copilot Actions Salesforce AI Documentation on Large Language Models

Universal Containers is considering leveraging the Einstein Trust Layer in conjunction with Einstein Generative AI Audit Data.
Which audit data is available using the Einstein Trust Layer?

1. A. Response accuracy and offensiveness score
2. B. Hallucination score and bias score
3. C. Masked data and toxicity score

Correct Answer: C
Universal Containers is considering the use of the Einstein Trust Layer along with Einstein Generative AI Audit Data. The Einstein Trust Layer provides a secure and compliant way to use AI by offering features like data masking and toxicity assessment.
The audit data available through the Einstein Trust Layer includes information about
masked data—which ensures sensitive information is not exposed—and thetoxicity score
, which evaluates the generated content for inappropriate or harmful language.
References:
✑ Salesforce AI Specialist Documentation - Einstein Trust Layer:Details the auditing capabilities, including logging of masked data and evaluation of generated responses for toxicity to maintain compliance and trust.

Universal Containers is using Einstein Copilot for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the copilot to match opportunities.
What is one criteria that Einstein Copilot for Sales uses to match similar opportunities?

1. A. Matched opportunities are limited to the same account.
2. B. Matched opportunities were created in the last 12 months.
3. C. Matched opportunities have a status of Closed Won from last 12 months.

Correct Answer: C
WhenEinstein Copilot for Salesmatches similar opportunities, one of the primary criteria used is whether the opportunities have astatus of Closed Wonwithin the last 12 months. This is a key factor in identifying successful patterns that could help close current deals. By focusing on opportunities that have been recently successful, Einstein Copilot can provide relevant insights and suggestions to sales reps to help them close similar deals faster.
For more information, reviewSalesforce Einstein Copilot documentationrelated to
opportunity matchingand sales success patterns.

An AI Specialist turned on Einstein Generative AI in Setup. Now, the AI Specialist would like to create custom prompt templates in Prompt Builder. However, they cannot access Prompt Builder in the Setup menu.
What is causing the problem?

1. A. The Prompt Template User permission set was not assigned correctly.
2. B. The Prompt Template Manager permission set was not assigned correctly.
3. C. The large language model (LLM) was not configured correctly in Data Cloud.

Correct Answer: B
In order to access and create custom prompt templates inPrompt Builder, the AI Specialist must have thePrompt Template Managerpermission set assigned.
Without this permission, they will not be able to accessPrompt Builderin the Setup menu, even thoughEinstein Generative AIis enabled.
✑ Option Bis correct because thePrompt Template Managerpermission set is
required to usePrompt Builder.
✑ Option A(Prompt Template User permission set) is incorrect because this permission allows users to use prompts, but not create or manage them.
✑ Option C(LLM configuration in Data Cloud) is unrelated to the ability to accessPrompt Builder.
References:
✑ Salesforce Prompt Builder Permissions:https://help.salesforce.com/s/articleView?id=sf.prompt_builder_permi ssions.htm