A consultant has completed the Build and Validate phases of a Sales Cloud implementation at Cloud Kicks. Which step should the consultant complete next?

1. A. Upgrade to the latest Salesforce Release.
2. B. Sign off on the statement of work.
3. C. Deliver training.
4. D. Complete a post-mortem.

Correct Answer: C

Cloud Kicks wants to sell to both consumers and businesses. The consumer sales team and business sales team will use different Stages.
Which two Salesforce functions will allow the consultant to meet this requirement? Choose 2 answers

1. A. Sales Processes
2. B. Pipeline Inspection
3. C. Opportunity Splits
4. D. Record Types

Correct Answer: AD

Cloud Kicks’ global sales operations team has to export reports from Salesforce and manipulate them in Excel to convert regional deals to the correct currency conversion. What are two use cases for enabling Advanced Currency Management that will allow the company to generate accurate reporting directly in Salesforce?
Choose 2 answers

1. A. Adjust currency conversion dynamically based on a given date range.
2. B. Adjust currency rates on a set schedule.
3. C. Show deal value in a user's default currency.
4. D. Implement org-wide reporting that displays deal values appropriately.

Correct Answer: AB

Northern Trails Outfitters (NTO) is ready to start the next phase of its Salesforce implementation. A consultant recommends using Universal Process Notation (UPN) to document the business process maps NTO will use as its guide.
As NTO maps out its processes, which two key principals of UPN should the team keep in mind? Choose 2 answers

1. A. Attach supporting information at the detail level.
2. B. Use symbols of different colors, arrows, and swim lanes for clarity.
3. C. Limit the number of activity boxes on the screen to 8 to 10.
4. D. Keep version control and change history at the diagram level.

Correct Answer: CD

Cloud Kicks (CK) is just kicking off its project. The consultant wants to dive deeper into CK's process and pain points. Which three approaches should a consultant use to learn about and empathize with the customer?
Choose 3 answers

1. A. Embodying
2. B. Shadowing
3. C. Interviewing
4. D. Role Playing
5. E. Leading Workshops

Correct Answer: ABC