What is the primary purpose of PO Sync?
Correct Answer:
A
The primary purpose of PO Sync is to assess progress of the Program Increment (PI) and adjust scope and priority as needed12. PO Sync is a regular event that involves the Product Owners from all the Agile teams in an Agile Release Train (ART)12. In PO Sync, they share the status of their work, identify dependencies, risks, and impediments, and align on the product vision and roadmap12. PO Sync helps to ensure that the ART delivers value to the customers and meets the PI objectives12.
Some additional information that might be helpful for you are:
•The other options (B, C, and D) are not the primary purpose of PO Sync, but rather purposes of other events or activities.
•Building PI Objectives and improving alignment is the purpose of PI Planning, which is a two-day event that occurs at the beginning of each PI3. In PI Planning, all the members of the ART collaborate to define, prioritize, and plan the work for the next PI3.
•Aligning with Coach Sync participants on the status of the PI is the purpose of Scrum of Scrums (SoS), which is a regular event that involves the Scrum Masters from all the Agile teams in an ART4. In SoS, they coordinate and synchronize the work of the teams, resolve cross-team impediments, and report the progress and risks to the RTE4.
•Conducting backlog refinement is an activity that occurs throughout the PI, where the Product Owner and the Development team review and update the Team Backlog to prepare for the upcoming Iterations. Backlog refinement helps to ensure that the work items are clear, feasible, and valuable
What is one method for designing the end-to-end Customer experience?
Correct Answer:
A
Journey mapping is one method for designing the end-to-end customer experience. It is a visual representation of the steps, emotions, and pain points that a customer goes through when interacting with a product or service. It helps to identify the customer needs, expectations, and goals, as well as the gaps and opportunities for improvement in the current experience. Journey mapping also helps to align the stakeholders on the customer perspective and prioritize the features and solutions that will deliver the most value and satisfaction123
References:
•The expanding role of design in creating an end-to-end customer experience
•End to End Customer Experience: Know and Control its 3 Elements - HEFLO BPM
•How Design thinking Can Shape end to end Customer Experience
In the first step of SAFe's Continuous Delivery Pipeline, Product Owners and Product Managers do what activity?
Correct Answer:
D
Hypothesizing what would create value for customers is the main activity of Product Owners and Product Managers in the first step of SAFe??s Continuous Delivery Pipeline, which is Continuous Exploration (CE)12. In CE, they use design thinking to understand the market problem or customer need and the solution required to meet that need12. They start with a hypothesis of something that will provide value to customers, such as a new feature, capability, or enhancement12. They then validate or invalidate their hypothesis through experimentation, feedback, and learning12.
Some additional information that might be helpful for you are:
•The other options (A, B, and C) are not the main activity of Product Owners and Product Managers in the first step of SAFe??s Continuous Delivery Pipeline, but rather activities that may occur in other steps or roles.
•Ensuring the Architecture team has sufficient capacity is an activity that may occur in the second step of SAFe??s Continuous Delivery Pipeline, which is Continuous Integration (CI)12. In CI, the Architecture team
works with the Development teams to ensure the technical quality and integrity of the solution12.
•Negotiating Supplier contracts is an activity that may occur in the fourth step of SAFe??s Continuous Delivery Pipeline, which is Release on Demand12. In Release on Demand, the Solution Management team works with the Suppliers to coordinate the release of the solution components that are provided by them12.
•Prioritizing the Team Backlog is an activity that occurs in the Program Increment (PI) Planning event, which is part of the Agile Product Delivery competency3. In PI Planning, the Product Owner works with the Development team and other stakeholders to define, prioritize, and estimate the work items for the upcoming PI3.
What is the next action for improvement items identified during the Iteration Retrospective?
Correct Answer:
A
The next action for improvement items identified during the Iteration Retrospective is to enter them as Stories in the Team Backlog. By adding these improvement items as Stories, they become part of the team??s ongoing work and are prioritized alongside other tasks and user stories for future iterations or sprints1. This way, the team can track and implement the improvement actions and measure their impact on the team??s performance and quality2.
References:
•Iteration Retrospective - Scaled Agile Framework
•What happens to improvement items identified during the Iteration Retrospective? - Service Centre List
What system delivers a product or service to a Customer?
Correct Answer:
B
An Operational Value Stream (OVS) is the sequence of activities needed to deliver a product or service to a customer1. Examples include manufacturing a product, fulfilling an order, admitting and treating a medical patient, providing a loan, or delivering a professional service1. An OVS is the system that delivers value to the customer and generates revenue for the enterprise2. In SAFe®, OVSs are the primary focus of the Customer Centricity competency, which aims to understand and meet the needs and expectations of the customer3.
Some additional information that might be helpful for you are:
•The other options (A, C, and D) are not systems that deliver a product or service to a customer, but rather systems or concepts that support or enable the delivery of value.
•A Kanban System is a method of visualizing and managing the flow of work in a value stream4. A Kanban System can be applied to any type of value stream, whether operational or developmental, to improve efficiency, quality, and predictability4.
•A Development Value Stream (DVS) is the sequence of activities needed to convert a business hypothesis into a digitally-enabled solution that delivers customer value. A DVS is the system that develops and supports the solutions used by the OVSs. In SAFe®, DVSs are the primary focus of the Agile Product Delivery competency, which aims to continuously explore, integrate, deploy, and release value.
•A Dual Operating System is a concept proposed by John Kotter that describes the need for organizations to balance the traditional hierarchical structure with a more agile and networked structure. A Dual Operating System enables organizations to exploit their existing capabilities while exploring new opportunities for innovation and growth. In SAFe®, a Dual Operating System is achieved by applying the Lean-Agile Leadership competency, which fosters a culture of learning and empowerment.