- (Exam Topic 1)
A company wants to implement a new call center process for handling customer service calls. It requires service reps to ask for the caller's account number before proceeding with the rest of their call script. Following best practices, what should a developer use to meet this requirement?

1. A. Approvals
2. B. Flow Builder
3. C. Apex Trigger
4. D. Process Builder

Correct Answer: B

- (Exam Topic 1)
Which of the follow be used together in DML operations (transaction)? (Choose two.)

1. A. Acco u nt - Acco u ntS ha re
2. B. Case - CaseComment
3. C. Opportunity - User
4. D. Account - Order

Correct Answer: BD

- (Exam Topic 1)
A developer wants to call an Apex Server-side Controller from a Lightning Aura Component. What are two limitations to the data being returned by the Controller? Choose 2 answers

1. A. A Lists of Custom Apex Classes cannot be returned by Apex Controllers called by Lightning Aura Components.
2. B. Basic data types are supported, but defaults, such as maximum size for a number, are defined by the objects that they map to.
3. C. A custom Apex Class can be returned, but only the values of public instance properties and methodsannotated with @AuraEnabled are serialized and returned.
4. D. Only Basic data types and sObjects are supported as return types for Apex Controllers called by Lightning Aura Components.

Correct Answer: BC

- (Exam Topic 3)
A company has a custom object. Request__c. that has a field, Completed__c. and a Lookup to Opportunity, Opportunity__c.
Which SOQL query will get a unique list of all of the Opportunity records that have a Completed Request?
A)
B)
C)
D)

1. A. Option A
2. B. Option B
3. C. Option C
4. D. Option D

Correct Answer: C

- (Exam Topic 3)
Universal Containers has an existing automation where a custom record called Account Plan is created upon an Account being marked as a Customer. Recently, a Workflow Rule was added so that whenever an Account is marked as a Customer, a 'Customer Since' date field is updated with today's date.
Now, since the addition of the Workflow Rule, two Account Plan records are created whenever the Account is marked as a Customer.
What might cause this to happen?

1. A. The Apex Trigger responsible for the record creation is not bulk sate and calls insert inside of a for loop.
2. B. The Apex Trigger responsible for the record creation does not use a static variable to ensure It only fires once.
3. C. The Workflow Rule responsible for the record creation fires twice because the 'Customer Since' field Update Is marked as 'Re-evaluate Workflow Rules After Field Change
4. D. The Process Builder responsible for the record creation fires before and after the Workflow rule.

Correct Answer: C