- (Topic 3)
Martha is the program manager for her organization. One of the projects of a program is
done but is also considerably over budget. Kay, the project manager, has elected to crash the project in order to recoup schedule delays but this increased the project costs. What should Martha instruct Kay to do with the information regarding the schedule delays and cost overruns?

1. A. Create an entry in the lessons learned documentation and explain her reasoning behind the corrective actions.
2. B. File the information as part of the project final report.
3. C. Create a variance report.
4. D. Create an exceptions report.

Correct Answer: A

- (Topic 1)
You have created a control chart for a repeatable process in your program. You have discovered that the seven most recent measurements are all on the positive side of the mean in your control chart. What is this phenomenon called?

1. A. Rule of Improvement
2. B. Mean Improvement
3. C. Rule of Seven
4. D. Low-Riding Mean

Correct Answer: C

- (Topic 2)
Part of program management is to understand how the communication model works in a program. The program manager must be able to effectively communicate with the program team and stakeholders. What component of the communication model is responsible for carrying the message?

1. A. Medium
2. B. Sender
3. C. Decoder
4. D. Encoder

Correct Answer: A

- (Topic 2)
Wan is the program manager for his organization. He has been hearing reports that some
project team members are complaining about the number of hours they're required to work on the program's projects and that some scheduling of team assignments are conflicting with their regular operational duties. You investigate the problem and agree that many team members are being assigned too much work within a given time period. You decide to enforce resource leveling heuristics to thirty hours of project work per week maximum. What will likely happen to the program and projects?

1. A. The schedule to complete the work will take longer.
2. B. The cost of the program and project will increase.
3. C. The risks of failure will increase.
4. D. The morale of the project managers will decline.

Correct Answer: A

- (Topic 4)
You are the project manager for your organization and are working with the project stakeholders and the business analyst to define all of the deliverables the project is to create. The stakeholders would like the option of adding more deliverables later in the project and keeping the requirements somewhat open for changes. You explain to the business analyst that you need a set of requirements that define exactly what needs to be delivered for the project. What document are you trying to create in this early stage of the project?

1. A. Project charter
2. B. Project scope statement
3. C. Requirements technical documentation
4. D. Detail design document

Correct Answer: B