- (Exam Topic 12)
MANAGING PRODUCT DELIVERY
Stage 2 is in progress. While producing the team plan, the team manager responsible for the work package to develop the 'classroom-based training material' discovered that the representatives assigned to check the products were unsuitable.
Which action should the team manager take in response?

1. A. Discuss the situation with project assurance.
2. B. Advise the project manager of this risk.
3. C. Update the quality register with these concerns.
4. D. Raise an exception report to the project manager.

Correct Answer: B

- (Exam Topic 8)
Which of the following is not a factor to consider when determining the length of a stage?

1. A. The amount of resources available h the short term
2. B. How far ahead you can sensibly plan n detail
3. C. The technical stages within the project
4. D. The amount of risk associated with the project

Correct Answer: A

- (Exam Topic 9)
Scenario
Additional Information
Extract from the Communication Management Strategy.
The project information in the table below is true, but it may not be recorded under the correct heading or be in the correct document.

Using the Project Scenario, select the appropriate response to each of the following 5 questions which have been raised by the Project Board.
The project is now at the end of the initiation stage. Having decided that the Calendar project is a relatively simple project, the Project Manager combined the Starting Up a Project process and the Initiating a Project process. No Project Brief has been produced. Instead the Project Manager used the project mandate to produce a simple Project Initiation Documentation (PlO). The PlO includes the Business Case, a product checklist and several Product Descriptions, Including the Project Product Description. Short sections are also included for each of the strategies and the controls to be applied. The Project Manager has elected to use the Daily Log to record all risks, issues, lessons and quality - results.
After the initiation stage there will be two further stages during which a small number of Work Packages will be authorized. While these are being managed, the Project Manager will hold regular checkpoints, which will support the production of weekly Highlight Reports to the Project Board.
This question provides a number of changes which may or may not be required to the Extract from the Communication Management Strategy provided in the additional information.
Which statement applies to the Communication procedure section?

1. A. No change to entry 2 because this is a sufficient description of the process required.
2. B. Amend entry 2 to include MNO Manufacturing Company standards for both internal and external company communications.
3. C. Delete entry 2 because only variations from the MNO Manufacturing Company standards should be recorded here.

Correct Answer: B

- (Exam Topic 10)
The Work Package has been in progress for four weeks and has four weeks remaining. The Information Technology Team Manager is concerned that he has no idea what the service provider is doing about preparing to accept the transfer of Information Technology equipment and staff. He is uncertain about what should be happening.
Which 2 initial actions should the Team Manager take in response to this concern?

1. A. Notify the Project Manager by raising an Exception Report.
2. B. Raise this concern in the next fortnightly Checkpoint Report.
3. C. Check the Communication Management Strategy to ascertain what records of communications with the service provider are required.
4. D. Check the Information Technology Work Package for development interfaces to see whether the service provider Team Manager should have been liaising with the Information Technology team during development.
5. E. Raise an issue to notify the Project Manager of this concern.

Correct Answer: DE

- (Exam Topic 2)
Scenario
Additional Information
During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded the following notes:
There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find.
In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of
£2k. The Marketing department believes that sending a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months from the date of distribution.
The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee satisfaction survey will show a measurable improvement in staff morale.
A number of alternatives were explored, including:
20% discount for all repeat customers - not cost-effective and very short term
A promotional calendar as a free Christmas gift - would target current and prospective customers and the benefits would last into a second year
A series of television and press advertisements was too expensive
A direct mail shot to all customers - benefit would be short term
Creation of an internet website - would not suit all customers
The calendar is seen as the favored option, as long as the company's competitors do not increase their marketing activity. Whilst the Marketing department wants a very high quality, glossy product, the project management team must be aware of the cost this will incur.
Using the Project Scenario and the additional Information provided for this question In the Scenario Booklet, answer the following question.
Which 2 statements correctly define a Business Case risk which should be recorded under the Major risks heading?

1. A. Operational costs will increase as a result of the recruitment campaign.
2. B. The prepared calendar pack is to be delivered to the printers by the first week in December.
3. C. If the calendar quality is poor customers will not use it, creating the reverse effect and reducing orders further.
4. D. If any competitors launch a calendar at the same time this will reduce the impact of the MNO calendar and benefits will be reduced.
5. E. Staff morale will improve as a result of the promotional calendar.

Correct Answer: CD