In order to reduce product and project risk for a large, complex project, a business analyst is asked to help develop a change process that includes formal authorization and tracking throughout the life cycle
of the project. The business analyst needs a capability that will help ensure that the product conforms to approved requirements, changes can be documented, and the status of each change can be reported.
What should the business analyst use?

1. A. Traceability matrix
2. B. Context models
3. C. Configuration management system
4. D. Work breakdown structure

Correct Answer: C

Last year, a company registered a high number of complaints about its customer service. Which of the following tools or lechniques can help to identify the high-priority changes needed to improve that service?

1. A. A cause-and-effect diagram
2. B. A flowchart of the service
3. C. A work breakdown structure analysis of the service
4. D. A Pareto analysis

Correct Answer: D

Company A would like to enter into a new market. The business analyst has been assigned lo a project for which nobody in Company A has any prior experience. The project manager has asked the business analyst to assist in resource planning.
What should the business analyst recommend to the project manager?

1. A. Review the business case to reconsider the project.
2. B. Ask the sponsor for more resources.
3. C. Hire external subject matter experts for the core project team.
4. D. Ask the developer's team manager for more resources

Correct Answer: C

A company has just finished the development work for a new software sales tracking application and is in the process of validating that the new application meets all of the acceptance criteria defined for the business requirements. During the validation process, a stakeholder discovers that the application does not provide the selection criteria needed to produce the sales volume reporting required by the company's financial department. The business analyst for the project determines that the selection criteria needed was not specified in the system requirements or design specifications.
Which of the following tools and/or techniques might be used by the business analyst to determine how the selection criteria requirement was missed?

1. A. Cause and effect diagram, brainstorming, and/or the Five Whys
2. B. Root cause analysis, fishbone diagram, and/or the Five Whys
3. C. Scope modelin
4. D. Ishikawa diagram, and/or the Five Whys
5. E. Root cause analysis, problem tracking, and/or benchmarking

Correct Answer: B

Projects have been managed well and completed on schedule and on budget. However, successful completion of the projects has not improved the company's performance and profitability.
Which of the following should have been implemented to ensure that the projects would improve the company's performance and profitability?

1. A. A risk plan
2. B. A review with appropriate stakeholders
3. C. A project management plan
4. D. A strategies and goals analysis

Correct Answer: D