- (Exam Topic 7)
A company is implementing a customer service solution by using Dynamics 365 Customer Service. The company is extending the solution to meet additional business requirements.
The solution has the following requirements:
• Customers can log on to a secure website and view the progress of customer service tickets.
• Refund requests over a certain value can be automatically sent for managerial approval in Microsoft Teams.
• Create a custom page showing a gallery of pictures within the Dynamics 365 Customer Service app. You need to use Microsoft Power Platform technologies to implement the solution.
Which technology should you use? To answer, drag the appropriate technologies to the correct requirements. Each technology may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Solution:
Does this meet the goal?
Correct Answer:
A
- (Exam Topic 7)
You have a Power Bl report with a page named RevReceived. The page shows gross revenue received by your company. You want to create an almost identical page that shows net revenue instead of gross revenue.
What should you do? To answer, select the appropriate option in the answer area.
Solution:
Does this meet the goal?
Correct Answer:
A
- (Exam Topic 7)
You want to create a Power Apps app that allows you to define a custom Sitemap. What should you do? To answer, select the appropriate options in the answer area.
Solution:
Reference:
https://docs.microsoft.com/en-us/powerapps/powerapps-overview
Does this meet the goal?
Correct Answer:
A
- (Exam Topic 6)
You are creating a Power Virtual Agents chatbot to help users search for available meeting rooms within a building.
The chatbot must meet the following requirements:
Allow users to initiate the chatbot by typing the phrase Help me Meeting Guru. 
Provide meeting room capacity options of 1-4 people and 5-10 people. End the chatbot session if the user attempts to schedule a meeting room for more than 10 people. You need to identify the actions to use.
Which actions should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Solution:
Graphical user interface, text, application, email Description automatically generated
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/authoring-create-edit-topics
Does this meet the goal?
Correct Answer:
A
- (Exam Topic 7)
A company uses Dynamics 365 Supply Chain Management.
When a sales order is created for one of the customers that a specific user manages, a Microsoft Outlook task must be created to remind the user to perform any follow up activities that are required.
You need to implement the functionality to create Outlook tasks. Which feature should you use?
Correct Answer:
A