- (Topic 4)
You are implementing a solution that includes applications which perform high-volume Microsoft Dataverse operations.
The applications must not experience a loss of functionality or loss of performance due to service protection API limits.
You need to evaluate metrics for the service protection API limits.
Which three metrics should you evaluate? Each correct answer pat of the solution. NOTE Each correct selection is worth one point.
Correct Answer:
ADE
HOTSPOT - (Topic 4)
You are working with a customer to plan a go-live deployment to their production environment. The solution includes several apps and environment variables. The superuser team manages the production environment that is secured by using a specific environment Azure AD security group.
The following issues have been identified:
• The super user team cannot access make.powerapps.com to open and set the environment variables.
• Users are added to the environment Azure AD security group and are not able to access the model-driven app.
• Users are added to the environment Azure AD security group and are not able to access the canvas app.
You need to resolve the issues.
What should you do? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
Solution:
Does this meet the goal?
Correct Answer:
A
- (Topic 3)
You need to resolve the issue reported during testing. What should you do?
Correct Answer:
B
Need to store the image in the table.
Scenario: The company uses photos of employees to generate employee badges. Photos are uploaded into Microsoft 365 user profiles.
- (Topic 4)
You are creating a scope of work document for a solution. You have the following requirements:
• Track support cases, first response time, and resolution time.
• Include a chat-like interface that allows managers to check the status of cases with minimal manual searching.
• Allow cases to have multiple different priority levels.
You need to include the required Dynamics 365 and Microsoft Power Platform components. Which two components should you include? Each correct answer presents part of the solution.
NOT: Each correct selection is worth one point.
Correct Answer:
AB
Power Virtual Agents lets you create powerful chatbots that can answer questions posed by your customers, other employees, or visitors to your website or service.
Use Dynamics 365 Customer Service to:
✑ Track customer issues through cases
✑ Record all interactions related to a case
✑ Share information in the knowledge base
✑ Create queues and route cases to the right channels
✑ Create and track service levels through service-level agreements (SLAs)
✑ Define service terms through entitlements
✑ Manage performance and productivity through reports and dashboards
✑ Create and schedule services
✑ Participate in chats
✑ Manage conversations across channels
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual- agents
https://docs.microsoft.com/en-us/dynamics365/customer-service/overview
HOTSPOT - (Topic 4)
You are designing a Microsoft Power Platform solution for a company.
Which components should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Solution:
Box 1: Business rule
You can create business rules and recommendations to apply logic and validations without writing code or creating plug-ins. Business rules provide a simple interface to implement and maintain fast-changing and commonly used rules.
Box 2: Power Automate flow
Trigger the Power Automate flow with “When a record is updated”, then add a Condition in the flow and configure it with Status Label equals to Won.
Does this meet the goal?
Correct Answer:
A