- (Topic 2)
You need to recommend a solution for agents when working with customers to make reservations.
What should you recommend?
Correct Answer:
B
Business process flows provide a guide for people to get work done. They provide a streamlined user experience that leads people through the processes their organization has defined for interactions that need to be advanced to a conclusion of some kind.
Use business process flows to define a set of steps for people to follow to take them to a desired outcome.
With business processes flows available as an entity, you can now use advanced finds, views, charts, and dashboards sourced from business process flow data for a given entity, such as a lead or opportunity.
Scenario:
✑ Agents need a solution to replace paper reservation checklists.
✑ Agents need dashboards to show a current count of all reservations on the entity.
✑ Agents need a way to track reservation issues.
✑ Agents need a visual indicator in the interface to determine the reservation step to provide a seamless customer experience.
HOTSPOT - (Topic 4)
A company plans to create a Power Apps portal to manage support cases for customers. The company has an account hierarchy for customers. The hierarchy supports accounts, cases, and contacts where both contacts and cases belong to their relevant account.
The company has the following requirements:
✑ Portal users must only seCe the notes for the cases that they manage.
✑ Portal users must only see cases that are submitted by their colleagues.
You need to design the security model for the portal.
Which entity permission scope should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Solution:
Box 1: Contact
With Contact scope, a signed-in user in the role for which the permission record is defined will have the rights granted by that permission only for records that are related to that user's contact record via a defined relationship.
Box 2: Account
With Account Scope, a signed-in user in the role for which the permission record is defined will have the rights granted by that permission only for records that are related to that user's parent account record via a defined relationship.
This scope means that the entity list will only show the records of the selected entity that are associated to the user's parent account. For example, if an entity permission allows Read access to Lead entity with the Account scope, the user having this permission can view all the leads of only the parent account of the user.
Does this meet the goal?
Correct Answer:
A
DRAG DROP - (Topic 4)
You are performing a requirements analysis for a customer. The customer provides the following requirements:
✑ Power Platform storage capacity must remain under 100 percent.
✑ Customer service representatives must be sent an email when they are assigned a case.
✑ Help desk technicians must be shown an error message when they try to delete a task row.
✑ The plug-in pass rate must remain over 99 percent for the production environment.
You need determine if the requirements are functional or non-functional.
Which requirement type should you use? To answer, drag the appropriate requirement types to the correct requirements. Each requirement type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Solution:
Box 1: Non-functional
Non-functional requirements commonly describe non-behavior aspects of the solution such as performance requirements.
Box 2: Functional
Functional requirements describe what the solution needs to do or its behaviors. Box 3: Functional
Box 4: Non-functional
Examples of common non-functional requirement types include:
✑ Availability
✑ Compliance/regulatory
✑ Data retention/residency
✑ Performance (response time, and so on)
✑ Privacy✑ Recovery time
✑ Security
✑ Scalability
Does this meet the goal?
Correct Answer:
A
- (Topic 1)
You need to recommend technology for accessing historical job placement data. What should you recommend?
Correct Answer:
B
A virtual table is a custom table in Microsoft Dataverse that has columns containing data from an external rows, but contain data that is sourced from an external database, such as an Azure SQL Database. Rows based on virtual tables are available in all clients including custom clients developed using the Dataverse web services.
Scenario:
✑ First Up uses an on-premises system to manage current and historical patient data including medications and medical visits.
✑ The company plans to reference historical data in the existing system. The records held in these systems will not be migrated to the new solution except for medication information.
✑ The solution must provide a worker appointment booking system that can access worker historical job placement data.
✑ First Up staff members must be able to view and update worker records. They must be able to see current and historical job placement data on the same form in the new solution.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/create-edit-virtual-entities
- (Topic 2)You need to select an appropriate app for Relecloud. Which app should you recommend?
Correct Answer:
D
Microsoft Dynamics 365 Customer Service is a module for customer service automation that streamlines case and knowledge management, enables personalized customer service with a 360-degree customer view, and provides visibility into customer service department performance with dashboards and reports.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/overview