- (Exam Topic 3)
You have a global Teams Phone deployment that has local service numbers from multiple offices
You need to ensure that when the users at an office in Sydney create a Teams meeting invite, the invite displays a local conferencing number by default
What should you do?

1. A. Create a new Audio Conferencing policy and assign a local service number from the Sydney office.
2. B. Assign a local service number from the Sydney office to a resource account
3. C. Create a new caller ID policy and assign a local service number from the Sydney office.
4. D. Modify the global (org-wide default) Audio Conferencing policy and assign a local service number from the Sydney office.

Correct Answer: A

- (Exam Topic 3)
You have a Microsoft Teams Phone deployment.
You need to create two call queues named CQ1 and CQ2. The solution must meet the following requirements: CQ1 must balance incoming calls so that each call agent receives the same number of calls
Calls received by CQ2 must ring all call agents simultaneously
What should you configure for each requirement? To answer, drag the appropriate routing methods to the correct requirements. Each routing method may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Solution:
Box 1: Round robin
CQ1 must balance incoming calls so that each call agent receives the same number of calls
Round robin balances the routing of incoming calls so that each call agent gets the same number of calls from the queue. This routing method may be desirable in an inbound sales environment to assure equal opportunity among all the call agents.
Box 2: Attendant routing
Calls received by CQ2 must ring all call agents simultaneously Attendant routing rings all agents in the queue at the same time. Reference:
https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue

Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

- (Exam Topic 1)
You are configuring the new call queue to replace the response group.
Which setting should you disable to ensure that the agents can receive calls from the call queue?

1. A. Music on hold
2. B. Attendant routing
3. C. Conference mode
4. D. Round robin

Correct Answer: C

- (Exam Topic 3)
Your company uses a third-party ticketing system.
You need to send an alert to the ticketing system when an IP phone goes offline. What should you do?

1. A. Add a webhook.
2. B. Create a live events policy.
3. C. Add a channel alert.
4. D. Add a configuration profile for the IP phones.

Correct Answer: A

- (Exam Topic 3)
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.
Solution: You configure the call queue to use a team and a channel. Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A
Reference:
https://regroove.ca/stellark/2021/09/15/redirect-teams-auto-attendant-voicemail-to-a-channel-updated-method/