- (Topic 5)
Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?

1. A. The service level management
2. B. The IT service continuity management
3. C. The service catalogue management
4. D. The supplier management

Correct Answer: D

- (Topic 5)
Which process is responsible for low risk, frequently occurring, low cost changes?

1. A. Demand management
2. B. Incident management
3. C. Release and deployment management
4. D. Request fulfilment

Correct Answer: D

- (Topic 10)
Which process has the objective to identify changes to the customer environment that could
potentially impact the type, level or utilization of services provided?

1. A. Business relationship management
2. B. Service level management
3. C. Availability management
4. D. Change management

Correct Answer: D

- (Topic 6)
What are the categories of events described in the ITIL service operation book?

1. A. Informational, scheduled, normal
2. B. Scheduled, unscheduled, emergency
3. C. Informational, warning, exception
4. D. Warning, reactive, proactive

Correct Answer: C

- (Topic 8)
How many people should be accountable for a process as defined in the RACI model

1. A. As many as necessary to complete the activity
2. B. Only one - the process owner
3. C. Two - the process owner and the process enactor
4. D. Only one - the process architect

Correct Answer: B