- (Topic 3)
Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?
Correct Answer:
A
- (Topic 3)
What are underpinning contracts used to document?
Correct Answer:
B
- (Topic 6)
What are the categories of event described in the ITIL service operation book?
Correct Answer:
C
- (Topic 3)
From the perspective of the service provider, who is the person or group that agrees their service targets?
Correct Answer:
B
- (Topic 1)
What are customers of IT services who do NOT work in the same organization as the service provider known as?
Correct Answer:
B