What is the primary focus of business capacity management?

1. A. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
2. B. Review of all capacity supplier agreements and underpinning contracts with supplier management
3. C. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
4. D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

Correct Answer: D

The group that authorizes changes that must be installed faster than the normal process is called the?

1. A. Emergency CAB (ECAB)
2. B. Urgent Change Authority (UCA)
3. C. Urgent Change Board (UCB)
4. D. CAB Emergency Committee (CAB/EC)

Correct Answer: A

Match the following activities with the Deming Cycle stages
1: Monitor, Measure and Review
2: Continual Improvement
3: Implement Initiatives
4: Plan for Improvement

1. A. 1 Plan, 2 Do, 3 Check, 4 Act
2. B. 3 Plan, 2 Do, 4 Check, 1 Act
3. C. 4 Plan, 3 Do, 1 Check, 2 Act
4. D. 2 Plan, 3 Do, 4 Check, 1 Act

Correct Answer: C

Which one of the following statements is CORRECT?

1. A. The configuration management system is part of the known error database
2. B. The service knowledge management system is part of the configuration management system
3. C. The configuration management system is part of the service knowledge management system
4. D. The configuration management system is part of the configuration management database

Correct Answer: C

What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

1. A. The change authorization board
2. B. The change advisory board
3. C. The change implementer
4. D. The change manager

Correct Answer: B