Access management is closely related to which other process?

1. A. Capacity management only
2. B. 3rd line support
3. C. Information security management
4. D. Change management

Correct Answer: C

Which stage of the Service Lifecycle is MOST concerned with defining policies and objectives?

1. A. Service Design
2. B. Service Transition
3. C. Service Strategy
4. D. Service Operation

Correct Answer: C

Which of the following provide value to the business from service strategy?
1: Enabling the service provider to have a clear understanding of what levels of service will make their customer's successful
2: Enabling the service provider to respond quickly and effectively to changes in the business environment
3: Reduction in the duration and frequency of service outages

1. A. All of the above
2. B. 1 and 3 only
3. C. 1 and 2 only
4. D. 2 and 3 only

Correct Answer: C

Which process has the following objective ??Establish new or changed services into supported environments within the predicted cost, time and resource estimates???

1. A. Service strategy
2. B. Service transition planning and support
3. C. Service level management
4. D. Change management

Correct Answer: B

Which function or process would provide staff to monitor events in an operations bridge?

1. A. Technical management
2. B. IT operations management
3. C. Request fulfillment
4. D. Applications management

Correct Answer: B