Which one of the following is an objective of service catalogue management?

1. A. Negotiating and agreeing service level agreement
2. B. Negotiating and agreeing operational level agreements
3. C. Ensuring that the service catalogue is made available to those approved to access it
4. D. Only ensuring that adequate technical resources are available

Correct Answer: C

Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

1. A. Service level management
2. B. Financial management
3. C. Demand management
4. D. Risk management

Correct Answer: B

Which of the following would commonly be in a contract underpinning an IT service?
1) Marketing information
2) Contract description and scope
3) Responsibilities and dependencies

1. A. 1 and 2 only
2. B. 1 and 3 only
3. C. 2 and 3 only
4. D. None of the above

Correct Answer: C

What does a service always deliver to customers?

1. A. Applications
2. B. Infrastructure
3. C. Value
4. D. Resources

Correct Answer: C

When should tests for a new service be designed?

1. A. At the same time as the service is designed
2. B. After the service has been designed, before the service is handed over to Service Transition
3. C. As part of Service Transition
4. D. Before the service is designed

Correct Answer: A