Which process is responsible for low risk, frequently occurring, low cost changes?

1. A. Demand management
2. B. Incident management
3. C. Release and deployment management
4. D. Request fulfillment

Correct Answer: D

When tan a known error record tie raised?
1) At any time when it would be useful to do so
2) After a workaround has been found

1. A. 2onty
2. B. 1 only
3. C. Neither of the above
4. D. Both of the above

Correct Answer: C

Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

1. A. Service level management
2. B. Change management
3. C. Incident management
4. D. Service asset and configuration management

Correct Answer: D

In which core publication can you find detailed descriptions of Service Level Management, Availability Management, Supplier Management and IT Service Continuity Management?

1. A. Service Transition
2. B. Service Design
3. C. Service Strategy
4. D. Service Operation

Correct Answer: B

Which process would maintain policies, standards and models for service transition activities and processes?

1. A. Change management
2. B. Capacity management
3. C. Service transition planning and support
4. D. Release management

Correct Answer: C