What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

1. A. Business services
2. B. Component services
3. C. Supporting services
4. D. Customer services

Correct Answer: C

Which of the following is not a service desk type recognized in the service operation volume of ITIL?

1. A. Local
2. B. Centralized
3. C. Outsourced
4. D. Virtual

Correct Answer: C

Which one of the following activities would be performed by access management?

1. A. Providing physical security for staff at data centers and other buildings
2. B. Managing access to computer rooms and other secure locations
3. C. Managing access to the service desk
4. D. Managing the rights to use a service or group of services

Correct Answer: D

Which of the following are types of service defined in ITIL?
1: Enabling
2: Core
3: Enhancing
4: Computer

1. A. 1, 3 and 4 only
2. B. 2, 3 and 4 only
3. C. 1, 2 and 4 only
4. D. 1, 2 and 3 only

Correct Answer: D
Reference: http://books.google.com.pk/books?id=xeDemWEIspQC&pg=PA14&lpg=PA14&dq=ITIL+typ es+of+services+enabling+core+enhancing&source=bl&ots=BD_PYvN87y&sig=dZ6y0vHgk LbXPiHdG0fCvH_D9Eg&hl=en&sa=X&ei=qjQ-Ue3SO4SHParWgYAH&redir_esc=y#v=onepage&q=ITIL%20types%20of%20services%20 enabling%20core%20enhancing&f=false

Which reason describes why ITIL is so successful?

1. A. The five ITIL volumes are concise
2. B. It is not tied to any particular vendor platform
3. C. It tells service providers exactly how to be successful
4. D. It is designed to be used to manage projects

Correct Answer: B