Which of the following statements describes the objectives of service asset and configuration management?
1: To identify, control, report and verify service assets and configuration items (CIs)
2: To account for, manage and protect the integrity of service assets and configuration items
3: To establish and maintain an accurate and complete configuration management system
4: To document all security controls together with their operation and maintenance

1. A. 1 and 2 only
2. B. 1, 2, and 3 only
3. C. 1, 3 and 4 only
4. D. All of the above

Correct Answer: A

Reference:.http://www.ucisa.ac.uk/~/media/Files/members/activities/ITIL/servicetransition/s ervice_asset/ITIL_guide%20to%20SA%20and%20CM%20management%20pdf.(see 'The purpose and objectives of service asset and configuration management; first and second bullet)

Which role is responsible for carrying out the activities of a process?

1. A. Process owner
2. B. Change manager
3. C. Service manager
4. D. Process practitioner

Correct Answer: D

Ensuring that the confidentiality, integrity and availability of the services are maintained to the levels agreed on the Service Level Agreement (SLA) is the responsibility of which role?

1. A. The Service Level Manager
2. B. The Configuration Manager
3. C. The Change Manager
4. D. The Information Security Manager

Correct Answer: D

Which of the following are responsibilities of a Service Level Manager?
1: Agreeing targets in Service Level Agreements
2: Designing the service so it can meet the targets
3: Ensuring all needed contracts and agreements are in place

1. A. 1 and 3 only
2. B. All of the above
3. C. 2 and 3 only
4. D. 1 and 2 only

Correct Answer: A

Which of the following is the BEST definition of an event?

1. A. Any detectable or discernible occurrence that has significance for the management of the IT infrastructure
2. B. An unplanned interruption to an IT service or a reduction in the quality of an IT service
3. C. The unknown cause of one or more incidents that have an impact on an IT service
4. D. Reducing or eliminating the cause of an incident or problem

Correct Answer: A