Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?

1. A. Service transition planning and support
2. B. Design coordination
3. C. Service level management
4. D. Change management

Correct Answer: B

Which of the following BEST describes service strategies value to the business?

1. A. Allows higher volumes of successful change
2. B. Reduction in unplanned costs through optimized handling of service outages
3. C. Reduction in the duration and frequency of service outages
4. D. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

Correct Answer: D

Which of the following is NOT part of the Service Design phase of the Service Lifecycle?

1. A. Produce quality, secure and resilient designs for new or improved services, technology architecture, processes or measurement systems that meet all the agreed current and future IT requirements of the organization
2. B. Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service designs that are produced
3. C. Produce and maintain all necessary Service Transition packages
4. D. Measuring the effectiveness and efficiency of Service Design and the supporting processes

Correct Answer: C

Which of the following statements is CORRECT for every process?
1: It delivers its primary results to a customer or stakeholder
2: It defines activities that are executed by a single function

1. A. Both of the above
2. B. 1 only
3. C. Neither of the above
4. D. 2 only

Correct Answer: B

Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?

1. A. Change proposal
2. B. Change policy
3. C. Service request
4. D. Risk register

Correct Answer: A