What BEST describes the value of service transition to the business?

1. A. It supports the creation of a catalogue of services
2. B. It leads to gradual and continual improvement in service quality
3. C. It provides quick and effective access to standard services
4. D. It results in higher volumes of successful change

Correct Answer: D

Where should incident resolution targets to be documented?

1. A. A service level agreement (SLA.
2. B. A request for change (RFC.
3. C. The service portfolio
4. D. A service description

Correct Answer: A

Which one of the following is NOT a characteristic of a process?

1. A. It is measurable
2. B. It delivers specific results
3. C. It responds to specific events
4. D. It structures an organization

Correct Answer: D

What BEST describes the value of service design to the business?

1. A. It supports the creation of a portfolio of quantified services
2. B. It reduces total cost of ownership (TCO) of services
3. C. It improves the control of service assets and configurations
4. D. It provides quick and effective access to standard services

Correct Answer: B

What is the pre-authorized change known as?

1. A. A normal change
2. B. A retrospective change
3. C. A standard change
4. D. An ordinary change

Correct Answer: C