What is the name of the group that should review changes that must be implemented faster than the normal change process?

1. A. Technical management
2. B. Emergency change advisory board
3. C. Urgent change board
4. D. Urgent change authority

Correct Answer: B

The consideration of value creation is a principle of which stage of the service lifecycle?

1. A. Continual service improvement
2. B. Service strategy
3. C. Service design
4. D. Service transition

Correct Answer: B

Which of the following are reasons why ITIL is successful?
1. ITIL is vendor neutral
2. It does not prescribe actions
3. ITIL represents best practice

1. A. All of the above
2. B. 1 and 3 only
3. C. 1 and 2 only
4. D. 2 and 3 only

Correct Answer: A

Which process monitors and improves the performance of the service transition stage of the service life cycle?

1. A. Transition planning and support
2. B. Design co-ordination
3. C. Change management
4. D. Service transition management

Correct Answer: A

Which process is responsible for providing the rights to use an IT service?

1. A. Incident management
2. B. Access management
3. C. Change management
4. D. Request fulfillment

Correct Answer: B