Which is an outcome of service design?

1. A. User training and awareness for the service is maximized
2. B. Services and operational quality are enhanced
3. C. Standard Services are provided quickly and efficiently across the business
4. D. Expectations setting of all stakeholders for the services improved

Correct Answer: B

In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

1. A. Service strategy
2. B. Service design
3. C. Service transition
4. D. Service operation

Correct Answer: B

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

1. A. Service level management
2. B. Service catalogue management
3. C. Demand management
4. D. Service transition

Correct Answer: B

What service could include a differentiation as an“excitement factor”?

1. A. A core service
2. B. An enabling service
3. C. A packaged service
4. D. An enhancing service

Correct Answer: D

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

1. A. Business services
2. B. Component services
3. C. Supporting services
4. D. Customer services

Correct Answer: C