Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?

1. A. Service transition planning and support
2. B. Design coordination
3. C. Service level management
4. D. Change management

Correct Answer: B

The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

1. A. Training in risk management for all staff and identification of risks
2. B. Identification of risk, analysis and management of the exposure to risk
3. C. Control of exposure to risk and investment of capital
4. D. Training of all staff and investment of capital

Correct Answer: B

Which of the following in NOT an objectives ofthe operations management function?

1. A. Swift application of skills to diagnose any IT Operations failures that occur
2. B. Delivering Operational improvements to achieve reduced costs.
3. C. Management of the definitive media library (DML)
4. D. Maintenance of status quo to achieve stability of day to day processes and activities

Correct Answer: A

Which of the following identifies the purpose of service transition planning and support?

1. A. Provide overall planning for service transitions and co-ordinate the resources they require
2. B. Ensure that all service transitions are properly authorized
3. C. Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked
4. D. To define testing scripts to ensure service transitions are unlikely to ever fail

Correct Answer: A

Which process has the objective to identify changes to the customer environment that could potentially impact the type, level or utilization of services provided?

1. A. Business relationship management
2. B. Service level management
3. C. Availability management
4. D. Change management

Correct Answer: D