- (Exam Topic 2)
Identify the missing word in the following sentence.
The purpose of the 'information security management' practice is to [?] the organization's information.

1. A. protect
2. B. store
3. C. audit
4. D. provide

Correct Answer: A

- (Exam Topic 1)
When planning ‘continual improvement’, which approach for assessing the current state of a service is
CORRECT?

1. A. An organization should always use a single technique to ensure metrics are consistent
2. B. An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis
3. C. An organization should always develop competencies in methodologies and techniques that will meet their needs
4. D. An organization should always use an approach that combines Lean, Agile and DevOps methodologies

Correct Answer: C

- (Exam Topic 4)
Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?

1. A. Incident management
2. B. Service level management
3. C. Service request management
4. D. Change enablement

Correct Answer: B
https://www.bmc.com/blogs/itil-service-level-management/

- (Exam Topic 3)
Which two practices interact the MOST with the service desk practice?

1. A. Incident management and service request management
2. B. Service request management and deployment management
3. C. Deployment management and change enablement
4. D. Change enablement and incident management

Correct Answer: A

- (Exam Topic 2)
How does customer engagement contribute to the 'service level management' practice?
* 1. It captures information that metrics can be based on
* 2. It ensures the organization meets defined service levels
* 3. It defines the workflows for service requests
* 4. It supports progress discussions

1. A. 1 and 4
2. B. 3 and 4
3. C. 2 and 3
4. D. 1 and 2

Correct Answer: A