- (Exam Topic 2)
Which is a supplier category?

1. A. Technical
2. B. Commodity
3. C. Customer
4. D. Resource

Correct Answer: D

- (Exam Topic 3)
What can be used to determine if a service is 'fit for purpose'?

1. A. Availability
2. B. Warranty
3. C. Outcome
4. D. Utility

Correct Answer: D

- (Exam Topic 3)
What is a problem that has been analysed but has not been resolved?

1. A. Workaround
2. B. Incident
3. C. Known error
4. D. Event

Correct Answer: C

- (Exam Topic 2)
What is recommended by the guiding principle ‘progress iteratively with feedback’?

1. A. A current state assessment that is carried out at the start of an improvement initiative
2. B. The identification of all interested parts at the start of an improvement initiative
3. C. An improvement initiative that is broken into a number of manageable sections
4. D. An assessment of how all the parts of an organization will affect an improvement initiative

Correct Answer: C

- (Exam Topic 3)
Which statement about service offerings is CORRECT?

1. A. The same product can be used as a basis for more than one service offering
2. B. Service offerings include the transfer of goods from the consumer to the prowler
3. C. Service offerings describe how providers and consumers cooperate to co-create value
4. D. Each service should be described to consumers as a single service offering

Correct Answer: A