- (Exam Topic 1)
Which guiding principle helps to ensure that better information is available for decision making?
Correct Answer:
B
- (Exam Topic 4)
Which TWO of the following statements are MOST associated with the optimize and automate' guiding principle?
* 1. It is important to assess which method of communication is appropriate 'or each type of stakeholder.
* 2. Complex systems should be designed with an understanding of how the components' parts are related.
* 3. Organizations should consider whether technology could improve the eficiency o' manual processes.
* 4 It is important to understand the organization's objectives when assessing the impact of potential
improvements.
Correct Answer:
C
You need to use all of your resources as effectively and efficiently as you can. This means that you should automate wherever you can, and use people only for tasks that can’t be automated. It also means that you need to think carefully about what you can automate and about the circumstances where only a person will do; and about simplifying those processes you do decide to automate to eliminate wasteful or inefficient steps.
You should always optimize the work BEFORE you automate it, as automating something that is inefficient or ineffective may just result in you doing the wrong thing faster!
https://www.sysaid.com/blog/itil/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you-make-decisions
- (Exam Topic 2)
Which practice is the responsibility of everyone in the organization?
Correct Answer:
D
- (Exam Topic 4)
What is used as a tool to help define and measure performance?
Correct Answer:
C
- (Exam Topic 3)
What term is used to describe whether a service will meet availability, capacity and security requirements?
Correct Answer:
D