- (Exam Topic 3)
Which is the addition, modification or removal of anything that could have an effect on services?

1. A. A change
2. B. An event
3. C. An incident
4. D. A problem

Correct Answer: A

- (Exam Topic 4)
What type of change is often used for resolving incidents or implementing security patches?

1. A. Standard change
2. B. Normal change
3. C. Emergency change
4. D. Change model

Correct Answer: C
A change that must be implemented as soon as possible without strictly following the standard process
e.g. to resolve an incident or implement a security patch.
The process for assessment and authorization is expedited to ensure quick implementation, so scheduling and documentation is not a priority.
The change authority may be separate from what is standard or normal practice, typically smaller in number but with greater capacity to expedite approval.
https://www.bmc.com/blogs/itil-change-enablement/

- (Exam Topic 3)
What role would be MOST suitable for someone with tots of experience working in IT and business roles? They also have experience of managing relationships with various stakeholders, including suppliers and
business managers.

1. A. Service level manager
2. B. Service desk agent
3. C. Change authority
4. D. Problem analyst

Correct Answer: A

- (Exam Topic 3)
Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?

1. A. Service request management
2. B. Service configuration management
3. C. Deployment management
4. D. Change enablement

Correct Answer: A

- (Exam Topic 2)
Which practice ensures that accurate and reliable information is available about configuration items and the relationships between them?

1. A. Service configuration management
2. B. Service desk
3. C. IT asset management
4. D. Monitoring and event management

Correct Answer: A