- (Exam Topic 2)
Which is a purpose of the 'service level management' practice?

1. A. To establish and nurture the links between the organization and its stakeholders
2. B. To ensure that the organization’s suppliers and their performance are managed appropriately
3. C. To set clear business-based targets for service levels
4. D. To support the agreed quality of a service handling all agreed, user-initiated service requests

Correct Answer: C

- (Exam Topic 3)
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

1. A. Information security management
2. B. Change enablement
3. C. Problem management
4. D. Service configuration management

Correct Answer: A

- (Exam Topic 1)
Which guiding principle recommends eliminating activities that do not contribute to the creation of value?

1. A. Start where you are
2. B. Collaborate and promote visibility
3. C. Keep it simple and practical
4. D. Optimize and automate

Correct Answer: C

- (Exam Topic 2)
What takes place in the “Did we get there?” step of the continual service improvement (CSI) approach?

1. A. An initial baseline assessment
2. B. The production of a detailed CSI plan
3. C. Verifying that improvement targets have been achieved
4. D. Understanding priorities for improvement

Correct Answer: C
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- (Exam Topic 1)
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.

1. A. suppliers
2. B. assets
3. C. customers
4. D. CIs

Correct Answer: D