- (Exam Topic 3)
What can be described as an operating model for the creating and management of products and services?

1. A. Governance
2. B. Service value chain
3. C. Guiding principles
4. D. Practices

Correct Answer: B
Reference:
https://www.thinkhdi.com/library/supportworld/2019/evolution-itil-new-operating-model-itil-4.aspx

- (Exam Topic 3)
Which statement about standard changes is CORRECT?

1. A. A full assessment should be completed each time the change is implemented
2. B. The change can be implemented with less testing if necessary
3. C. The appropriate change authority should be assigned to each type of change
4. D. The change does not require additional authorization

Correct Answer: D

- (Exam Topic 2)
Which is considered by the ‘partners and suppliers’ dimension?

1. A. Using artificial intelligence
2. B. Defining controls and procedures
3. C. Using formal roles and responsibilities
4. D. Working with an integrator to manage relationships

Correct Answer: D

- (Exam Topic 2)
Which statement about the ‘four Ps’ of service design is CORRECT?

1. A. Processes refers to skill and training
2. B. Partners refers to suppliers and vendors
3. C. People refers to technology and tools
4. D. Products refers to producers and metrics

Correct Answer: B
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- (Exam Topic 3)
Which practice recommends that organizations develop competencies »n techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?

1. A. Incident management
2. B. Continual improvement
3. C. Service request management
4. D. Change enablement

Correct Answer: B