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QUESTION 81

- (Exam Topic 2)
How should an organization include third-party suppliers in the continual improvement of services?

Correct Answer: A

QUESTION 82

- (Exam Topic 2)
Which are elements of the service value system?

Correct Answer: B

QUESTION 83

- (Exam Topic 3)
Which describes the 'plan' value chain activity?

Correct Answer: A

QUESTION 84

- (Exam Topic 2)
Which is an external input to the service value chain?

Correct Answer: C

QUESTION 85

- (Exam Topic 2)
Which is included in the purpose of the ‘service level management’ practice?

Correct Answer: C