- (Exam Topic 2)
How should an organization include third-party suppliers in the continual improvement of services?
Correct Answer:
A
- (Exam Topic 2)
Which are elements of the service value system?
Correct Answer:
B
- (Exam Topic 3)
Which describes the 'plan' value chain activity?
Correct Answer:
A
- (Exam Topic 2)
Which is an external input to the service value chain?
Correct Answer:
C
- (Exam Topic 2)
Which is included in the purpose of the ‘service level management’ practice?
Correct Answer:
C