- (Exam Topic 3)
Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?

1. A. Organizations and people
2. B. Information and technology
3. C. Partners and suppliers
4. D. Value streams and processes

Correct Answer: C
This dimension encompasses an organization’s relationships with other organizations that are involved in the design, development, deployment, delivery, support and/or continual improvement of services. This dimension also incorporates contracts and other agreements between the organization and its partners or suppliers2.

- (Exam Topic 1)
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.

1. A. suppliers
2. B. assets
3. C. customers
4. D. CIs

Correct Answer: D

- (Exam Topic 2)
Which are elements of the service value system?

1. A. Service provision, service consumption, service relationship management
2. B. Governance, service value chain, practices
3. C. Outcomes, utility, warranty
4. D. Customer value, stakeholder value, organization

Correct Answer: B

- (Exam Topic 1)
In which TWO situations should the ITIL guiding principles be considered?
* 1. In every initiative
* 2. In relationships with all stakeholders
* 3. Only in specific initiatives where the principle is relevant
* 4. Only in specific stakeholder relationships where the principle is relevant

1. A. 1 and 2
2. B. 1 and 4
3. C. 2 and 3
4. D. 3 and 4

Correct Answer: A

- (Exam Topic 2)
What considerations influence the supplier strategy of an organization?

1. A. Contracts and agreements
2. B. Type of cooperation with suppliers
3. C. Corporate culture of the organization
4. D. Level of formality

Correct Answer: C