- (Exam Topic 3)
A flaw in an application could cause a service to fail IT staff are actively analysing the application to try and understand what is going on. What is the correct name for this type of flaw?

1. A. Problem
2. B. Incident
3. C. Event
4. D. Known error

Correct Answer: A

- (Exam Topic 4)
Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

1. A. IT asset management
2. B. Deployment management
3. C. Continual management
4. D. Monitoring and event management

Correct Answer: A
An asset is defined as anything that is useful or valuable within a product or service. This value is generally determined financially: how much an asset costs versus how much it saves.
https://www.bmc.com/blogs/it-asset-management/

- (Exam Topic 4)
Which practice conducts reviews to validate that services are covering the needs of the customer?

1. A. Monitoring and event management
2. B. Service level management
3. C. Change enablement
4. D. Service desk

Correct Answer: B
The purpose of the service level management practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets1. This practice conducts reviews to validate that services are covering the needs of the customer and to identify areas for improvement2. References: ITIL Foundation - ITIL 4 Edition, page 16; ITIL® 4 – A Poc Guide, page 37; ITIL® 4 Practice Guide: Service Level Management, page 7.

- (Exam Topic 1)
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?

1. A. Each iteration should be designed before starting the initiative and implemented without feedback
2. B. Feedback should only be taken into account when one iteration fails to meet its objective
3. C. Feedback should be reduced for large improvements as it is unlikely that circumstances will change
4. D. Each iteration should be continually re-evaluated based on feedback

Correct Answer: D

- (Exam Topic 2)
What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?

1. A. A standard change
2. B. An emergency change
3. C. An internal change
4. D. A normal change

Correct Answer: A