- (Exam Topic 3)
What is the purpose of the ‘deployment management’ practice?

1. A. To protect the information needed by the organization to conduct its business
2. B. To make new and changed services and features available for use
3. C. To move new or changed components to live environments
4. D. To plan and manage the full lifecycle of all IT assets.

Correct Answer: C

- (Exam Topic 2)
Which dimension considers data security and privacy?

1. A. Organizations and people
2. B. Information and technology
3. C. Partners and suppliers
4. D. Value streams and processes

Correct Answer: B

- (Exam Topic 2)
Which statement about metrics is CORRECT?

1. A. Process metrics can be used to measure end-to-end service performance
2. B. Technology metrics can be used to measure component performance and availability
3. C. Process metrics can be used to measure the utilization of a supplier’s network
4. D. Technology metrics can be used to determine the overall health of a process

Correct Answer: B

- (Exam Topic 2)
Who is responsible for defining metrics for change management?

1. A. The change management process owner
2. B. The change advisory board (CAB)
3. C. The service owner
4. D. The continual service improvement manager

Correct Answer: A

- (Exam Topic 2)
Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?

1. A. Service desk
2. B. Service request management
3. C. Service level management
4. D. Service configuration management

Correct Answer: C