- (Exam Topic 3)
Which is an activity of the 'problem management' practice?

1. A. Restoration of normal service operation as quickly as possible
2. B. Prioritization of problems based on the risk that they pose
3. C. Authorization of changes to resolve the cause of problems.
4. D. Resolution of incidents in a time that meet customer expectations

Correct Answer: B

- (Exam Topic 2)
Which is handled as a service request?

1. A. An investigation to identify the cause of an incident
2. B. A compliment about an IT support team
3. C. The failure of an IT service
4. D. An emergency change to implement a security patch

Correct Answer: C

- (Exam Topic 3)
Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances?

1. A. Continual improvement
2. B. Service value chain
3. C. Practices
4. D. Guiding principles

Correct Answer: A

- (Exam Topic 1)
Which is included in the purpose of the ‘design and transition’ value chain activity?

1. A. Ensuring that service components are available when needed
2. B. Providing transparency and good stakeholder relationships
3. C. Supporting services according to specifications
4. D. Continually meeting stakeholder expectations for costs

Correct Answer: D

- (Exam Topic 3)
Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

1. A. Organizations and people
2. B. Information and technology
3. C. Partners and suppliers
4. D. Value streams and processes

Correct Answer: D
Value streams and processes focus mainly on those areas which ensure integration and coordination of various actions and parts which contribute towards better value creation for the organization. This dimension is more concerned about the way the organization has organized the activities or processes and how it enables and ensures the value creation across all stakeholders.
https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-four-dimensions-it-service-management