- (Exam Topic 3)
Which practice involves the management of vulnerabilities that were not identified before the service went live?

1. A. Service request management
2. B. Problem management
3. C. Change control
4. D. Service level management

Correct Answer: B

- (Exam Topic 3)
Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

1. A. Monitoring and event management
2. B. Incident management
3. C. Service level management
4. D. IT asset management

Correct Answer: C
Reference: https://advisera.com/20000academy/blog/2019/06/17/sfia-and-itil-a-winning-combination-for-it- businesses/

- (Exam Topic 3)
What term is used to describe whether a service will meet availability, capacity and security requirements?

1. A. Outcomes
2. B. Value
3. C. Utility
4. D. Warranty

Correct Answer: D

- (Exam Topic 4)
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

1. A. Information security management
2. B. Continual improvement
3. C. Monitoring and event management
4. D. Service level management

Correct Answer: A
To protect the information needed by the organization to conduct its business. This includes understanding and managing risks to the confidentiality, integrity, and availability of information, as well as other aspects of information security such as authentication and non-repudiation.
https://www.bmc.com/blogs/itil-management-practices/

- (Exam Topic 1)
Which practices are typically involved in the implementation of a problem resolution?
* 1. Continual improvement
* 2. Service request management
* 3. Service level management
* 4. Change control

1. A. 1 and 2
2. B. 1 and 4
3. C. 3 and 4
4. D. 2 and 3

Correct Answer: B