Reports provide only real-time information.

1. A. True
2. B. False

Correct Answer: B

How can we monitor the real-time statistics for all queues?

1. A. Performance > Queues Activity
2. B. Performance > My Queues Activity
3. C. Performance > Queues Performance
4. D. Performance > Queues

Correct Answer: A

The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for.

1. A. 14 days
2. B. 90 days
3. C. 7 days
4. D. 30 days

Correct Answer: A

You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?

1. A. Resource Center
2. B. Google
3. C. Contact Center User Manual
4. D. CIC Data Dictionary

Correct Answer: A

User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

1. A. True
2. B. False

Correct Answer: B