Select the types of scheduling available in Genesys Cloud. (Choose two.)

1. A. Manual Scheduling
2. B. Load based Scheduling
3. C. Automated Scheduling
4. D. All of the above

Correct Answer: BC

What would you select from the Performance menu to view real-time statistics for all active campaigns?

1. A. Scripts
2. B. Campaign Management
3. C. Outbound Campaigns
4. D. Schedules

Correct Answer: C
Reference:
https://help.mypurecloud.com/articles/outbound-campaign-details-view/

ABC Corporation plans to purchase the Genesys Cloud Contact Center solution from Genesys to meet their requirement for unlimited multi-channel interaction routing. Which would be the right license level for them to purchase?

1. A. Genesys Cloud 1
2. B. Genesys Cloud 2
3. C. Genesys Cloud 3
4. D. Collaborate
5. E. Communicate

Correct Answer: C

Where are Genesys Cloud call recordings stored?

1. A. Recording Management
2. B. Cloud
3. C. Web Service
4. D. AWS Cloud

Correct Answer: B
Reference:
https://help.mypurecloud.com/articles/recording-in-genesys-cloud/

Which of the following can be configured on inbound interactions to be used by ACD processing? (Choose two.)

1. A. Languages
2. B. Intent of Call
3. C. Skills
4. D. Agent Availability

Correct Answer: AC
Reference:
https://help.mypurecloud.com/articles/genesys-cloud-acd-processing/