universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?

1. A. mini page layouts
2. B. page layouts
3. C. field sets
4. D. visual force page

Correct Answer: B

One of the products sold by Universal Containers requires quarterly service appointments. Which feature should a Consultant use to meet this requirement?

1. A. Define a repeating Work Type.
2. B. Implement Path for Work Orders.
3. C. Build a Process for Service Appointments.
4. D. Configure a Maintenance Plan.

Correct Answer: D

Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

1. A. Work Order Record Types for Break-fix, Install, and Inspection.
2. B. Work Type Line Items for Install, Break-fix, and Inspections.
3. C. Work Types and Skill Requirements for Install, Break-fix, and Inspections.
4. D. Work Order custom fields to define Install, Break-fix, and Inspections.

Correct Answer: C

Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to the existing status flow.
Which two configurations should the Consultant set up to meet this requirement? Choose ? answers

1. A. Add the Status Transitions to the Technicians’ Profile.
2. B. Add new Status to the Service Appointment.
3. C. Add new status to Status Transitions.
4. D. Add new Status to the Cas

Correct Answer: AB

A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?

1. A. Drag and drop the Service Appointments to other available Resources and run Optimization.
2. B. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
3. C. Change the Scheduling Policy to “High Intensity” and activate the Background Optimization process.
4. D. Update the Resource a not available, select the affected Service Appointments, and press “Schedule.”

Correct Answer: A