An employee at Universal Containers performs the role of a Dispatcher and a Technician. How should a Consultant configure Salesforce Field Service to support this behavior?

1. A. Create one Service Resource and assign the relevant Permission Set License
2. B. pee
3. C. Create two Service Resources and assign them to the employe
4. D. &
5. E. Create one Service Resource and assign the Technician and Dispatcher role.
6. F. Create two Skills records and assign them to the Service Resource record.

Correct Answer: A

Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

1. A. Enable Drip-feed to dispatch the next appointments.
2. B. Shuffle daily work manually via the Gantt.
3. C. Leverage Resource Schedule Optimization.
4. D. Configure the Auto Dispatch scheduled job.

Correct Answer: B

At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.
How should the Consultant ensure proper scheduling and optimization for the member?

1. A. Add one hour to the start and end times on the Service Territory.
2. B. Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.
3. C. Add one hour to the start and end times on the Service Territory Member's Operating Hours.
4. D. Subtract one hour from the start and end times on the Service Territory.

Correct Answer: C

Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

1. A. Service Due Date
2. B. Customer Working Hours
3. C. Customer Entitlement
4. D. Service Urgency

Correct Answer: C

The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?

1. A. wner of Service Appointment and members of User Territory
2. B. Assigned Resources, Owner of Service Appointment and members of Service Territory
3. C. Assigned Resources, Qwner of Service Appointment and members of User Territory
4. D. Owner of Service Appointment and members of Service Territory

Correct Answer: A