A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers

1. A. Create a new user territory associated with the Service Territory and dispatcher.
2. B. Configure and run the User Territory Sharing Job in Field Service Settings.
3. C. Assign a new user territory and add each of the assigned service resources.
4. D. Add the resources assigned to the Service Territory's Member related list.

Correct Answer: AB

Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country. What Price Book structure is recommended?

1. A. Utilize a custom Price Book specific to each country.
2. B. Utilize the standard Price Book with pricing rules applied.
3. C. Utilize a custom Price Book with pricing rules applied.
4. D. Utilize a standard Price Book specific to each country.

Correct Answer: A

Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible. What should the consultant recommend to meet this requirement?

1. A. Designate a Skill-based resource to the Work Order.
2. B. Assign a Preferred status Resource Preference to the Account.
3. C. Configure an account preference on the Service Resource record.
4. D. Include the Required Resource work type in Scheduling Policies.

Correct Answer: D

Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

1. A. Create customer-specific Price Books and add all products as Price Book Entries.
2. B. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
3. C. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.
4. D. Utilize a custom Global Price Book and add all products as Price Book Entries.

Correct Answer: A

An employee at universal container performs the role of a dispatcher and a technician
How should a consultant configure the field service lightning to support this behavior?

1. A. Create one service resource and assign the relevant permission set license
2. B. Create two skills records and assign them to service resources record
3. C. Create two service resource and assign them to the employee
4. D. Create one service resource and assign the technician and dispatcher role

Correct Answer: A